Nortel wins 300Million Social Security Agency (SSA) VoIP contrct
Nortel will outfit the U.S. Social Security Administration with one of the world's largest IP telephony systems. The contract is just Under a $300 million won by Nortel's Government Solutions arm will provide the U.S. Social Security Administration with an IP-telephony system. The work will be spread over 10 years.
The network will replace existing telephone systems in nearly 1,600 SSA field offices. It will include a 55,000-agent contact center with unified messaging and interactive voice-response capabilities. It will also provide security capabilities to protect citizen information and support for disabled users in compliance with Section 508 of the Rehabilitation Act, Nortel says.
Nortel Government Solutions will provide VOIP hardware, software, integration and deployment services for SSA regional offices, program service centers and field offices. Network operation services, user support and training are included.
The Nortel Government Solutions team includes General Dynamics, Black Box Network Services, Shared Technologies, AT&T, York Telecom, High Wire Networks, NetIQ and Pal-Tech.
News Release Nortel
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