Wildix Rocks ITEXPO 2019 With Multi-Faceted Presence Advanced VoIP Products

http://snapvoip.blogspot.com/

Wildix develops browser-based Unified Communications solutions and VoIP products. ind out how good they are at ITEXPO 2019, room 208.

Press Release

Wildix Brings Multi-Faceted Presence to MSPEXPO and ITEXPO 2019

January 25, 2019 // Conference & Exhibition, Industry News, ITEXPO, Market News, Press Releases

US Country Manager for Wildix, Robert Cooper, to deliver presentation on state of market for managed services, will serve on executive panel, “WebRTC 2019: What’s Happening in the Real World with Web Communications”
Fort Lauderdale, FL (January 25, 2019) – Wildix, a multinational telecommunications provider specializing in VoIP, WebRTC Browser-Based Unified Communications and Collaboration (UC&C) solutions, today announced they will bring a multi-tiered presence to Fort Lauderdale at the 2019 MSPEXPO and ITEXPO January 30 – February 1.
Wildix will be exhibiting in the expo hall in booth #627 where visitors can get first-hand look at Wildix’s award-winning solution portfolio. In addition, Robert Cooper, Wildix’s US country manager, will be both presenting on the MSP marketplace as well as featured on an executive panel discussing WebRTC.
During the 30-minute session, Cooper will discuss how companies can thrive and capitalize on go-to-market-strategies and vendor relationships. Highlighting 2018’s unprecedented mergers and acquisitions, attendees will learn how the game has changed for managed service providers (MSPs) in the muddled marketplace. The session focus will be on the increase in and diversity of competitive threats, compliance and privacy, and how security and customer experience reign as the number one priority.
SESSION DETAILS

• WHO:      Robert Cooper, US Country Manager, Wildix
• WHAT:    Differentiating Your Telecom, Managed, and Hosted Services
• WHEN:    Wednesday, January 30, 2019 – 3:30-3:55 PM
• WHERE:  ITEXPO 2019 Room 208

Learn More.
In addition to the individual speaking session, Cooper will also be a featured panelist on “WebRTC 2019: What’s Happening in the Real World with Web Communications”. Attendees will learn why the hype around WebRTC may have quieted as its use is increasing and how the past year has helped drive growth across a variety of businesses. Panelists will discuss specific, unique implementations of WebRTC.
SESSION DETAILS

• WHO:       Robert Cooper, US Country Manager, Wildix
• WHAT:     WebRTC 2019: What’s Happening in the Real World with Web  

Communications

• WHEN:    Wednesday January 30, 2019 – 10:00-10:55 AM
• WHERE: ITEXPO 2019 Room 208

Learn More.
To schedule an appointment with a executive Wildix in booth 627, please contact Kirsten Mesch at kirsten.mesch@wildix.com.
For more information ITEXPO visit https://www.itexpo.com/east/.
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Are You Ready For The ITEXPO Super Show, Jan 30th-Feb 1st, 2019 in Fort Lauderdale, Florida?

ITEXPO has been a fixture in the VoIP IP Telephony, Unified Communications, for a long while. Like everything that remain strong for long, grow. #ITEXPO has grown in many a ways, from Unified Communications, Asterix World, IoT, LPWAN, SmartCities to BlockChain Technology.
It will be a grand showcase of all these technologies and ITEXPO organizers are hoping that you’ll make it Jan 30^th-Feb 1^st, 2019 in Fort Lauderdale, FL, We do too.

If you have any doubts, following is the list of happenings at the event to help you to make your mind up;
ITEXPO itself focuses on unified communications, UC and UCaaS as well as other leading-edge telecom solutions.
Asterisk World is the only independent event targeted at teaching you about the exciting open-source world of communications solutions.
The Blockchain Event was one of the first to teach you about the importance of this incredible decentralized ledger technology. Blockchain is potentially going to change everything – from logistics and commerce to the medical industry and cybersecurity… And that’s just a start.
SD-WAN Expo is the only exposition focused on the multi-billion dollar software-defined WAN technology and explaining how it can save companies money and make them more secure.
MSP Expo is THE independent conference for MSPs – there are other events focusing on managed service providers but most are put on by companies in the market – pushing their point of view and products.
AIOps Expo is the one event focusing on Algorithmic IT Operations- simply stated, using the power of machine learning and AO to determine real and upcoming network/compute issues so they may be found and remediated rapidly.
Future of Work Expo is the only expo focusing on how AI and machine learning will totally transform how workers do their jobs and how companies produce products and services.
IoT Evolution Expo is the defacto conference focusing on the Internet of Things or IoT. Through a series of conference tracks, workshops, keynotes and general sessions, you will hear about Enterprise IoT adoption, implementation and the enormous impact these technologies will have on driving operational efficiencies and increasing revenue.
Industrial IoT Conference showcases IIoT in the real-world where just-in-time everything is the next big thing.
IoT Evolution Healthcare Conference is laser-focused on showing attendees how IoT technologies, and associated business initiatives, can improve patient outcomes, drive down costs and expand patient's treatment options.
This is the leading education and networking forum for Healthcare Enterprises, IoT developers, suppliers, and Health OEMs. All attendees will have an opportunity to learn from each other and collaborate on solutions that will lead to improved efficiencies, new profit centers and better health outcomes for patients.
LPWAN Expo allows participants to explore the technologies and deployment benefits associated with Low Power Wide Area Networks (LPWAN) and related technologies. Understand the technology solutions that will enable the deployment of worldwide IoT networks that support smart, sustainable and profitable IoT applications Make plans to attend the LPWAN Expo at IoT Evolution and take a deep dive into low power, long range technologies as well as Narrowband IoT, CAT M1 and Cellular.
The Smart City Event allows participants to discover the nearly limitless potential of Smart Cities and how connected solutions will drive city-wide improvements, better quality of life for residents and business opportunity for enterprises.
IDEA Showcase is the ultimate tech startup and ICO pitch event. Many of the companies featured at this event over the decades have been sold for a total of tens of billions of dollars. Skype was most recently sold to Microsoft for $8.5 billion, BroadSoft sold to Cisco for just under $2 Billion and Jamie Siminoff’s Ring was sold to Amazon for $1 billion. We can only imagine what amazing disruption and incredible exits await 2019’s participants!
The keynotes will be amazing – from Google, Cisco, Cradlepoint and MasterCard as well as McAfee, Uber and a second, Google keynoter.
In addition, don’t miss the opening night reception Wed, Jan 30^th at 5pm, the networking party Thurs, Jan 31^st 8-10 pm at the Atlantic Spa and Hotel.
The other exciting part of the event is the Grand prize giveaway:

$10,000, $5,000, 3 TVs, a new Apple Watch Series 4 and more. (Thanks sponsors: airespring and this Solution)

This will be one of the most important conferences of the year – a can’t miss event and we hope to see you there.
More info and registration here.

Shoretel Mobility, Work From Wherever With Your Smart Phone.

ShoretelMobility, http://snapvoip.blogspot.com/
ShoreTel has been a formidable force in the Phone and UC (Unified Communications) market and now they extent the capabilities to the ever growing mobile market. Shoretel Mobility sets the user free to communicate from any location (office, home, hotspots) with their smartphones by enabling access to any network (cellular or Wi-Fi), simply and cost effectively.

ShoreTel Mobility is offered as a component of the ShoreTel Unified Communications system, with capability to integrate easily with other PBX systems from Cisco, Avaya, Alcatel-Lucent, and UC systems such as Microsoft OCS, to name a few. To find out more fillow the link after the jump.



Shoretel Mobility

Cloud VoIP For Dummies, Fonality Special Edition

Cloud VoIP For Dummies http://snapvoip.blogspot.com/
Hoping to educate us, public with information on Cloud VoIP and associated Unified communications, Fonality in collaboration with John Wiley & Sons, Inc., the publisher of the For Dummies® book series is bringing you an ebook, Cloud VoIP For Dummies.

"Fonality has guided the way in helping growing companies benefit from cloud-based business communications, Collaborating with For Dummies is an ideal forum to explain how businesses can easily access new features while simultaneously reducing costs and complexity." said Wes Durow, Chief Marketing Officer at Fonality.

Too bad I will not be getting the book! :) but if you desire, there is a link to the book after the jump.

Fonality Press Releasel

(DALLAS) –Fonality, North America’s fastest growing business communications company, has partnered with John Wiley & Sons, Inc., the publisher of the For Dummies®book series, to develop Cloud VoIP For Dummies, Fonality Special Edition. Available August 9, the eBook details how cloud computing is changing the way communications technology such as Voice over Internet Protocol (VoIP) and Unified Communications (UC), is utilized.

"Fonality has guided the way in helping growing companies benefit from cloud-based business communications," said Wes Durow, Chief Marketing Officer at Fonality. "Collaborating with For Dummies is an ideal forum to explain how businesses can easily access new features while simultaneously reducing costs and complexity."

Spanning the evolution of VoIP and UC to the emergence of cloud computing, Cloud VoIP For Dummies dissects the technology in an easy-to-use format. The book also describes how Fonality is at the forefront of interface and application development that uses the cloud to deliver Fortune 500 communications capabilities at a fraction of the cost. Each chapter includes a variety of practical tips, as well as technical insight to bring unprecedented clarity to the topic.

"Cloud VoIP For Dummies demystifies how the cloud delivers advanced business communications features simply and cost effectively," said Andy Cummings, Dummies Tech VP & publisher. "As a leader in the space for SMBs, Fonality has sponsored this resource to help customers understand how the adoption of cloud VoIP services can help their business grow."

Purpose-built for SMBs, Fonality offers VoIP, UC and contact center solutions. The company’s cloud-based model provides the same services of traditional IP systems without costly hardware, infrastructure or lengthy implementation cycles. Total cost of ownership is dramatically reduced by 50 percent, or more, while users enjoy access to powerful communications services usually reserved for the largest of companies.

For more information, and a preview of the eBook visit: http://www.fonality.com/dummies/.

Broadvox and Cypress Communications Merger Completed

#Broadvox and #Cypress Communications #Merger http://snapvoip.blogspot.com/
Two well known communications companies specializing in VoIP (Voice over IP) and UC (Unified Communications) have come together to provide customers with even better communicative services covering a broader range.
The new entity, which will be know as Broadvox will offer hosted Unified Communications and SIP Trunking to SMBs and Enterprise customers.

"We are excited about bringing Broadvox and Cypress together to deliver hosted Unified Communications and SIP Trunking to SMBs and Enterprise customers, Broadvox now boasts one of the nation’s largest VoIP networks, providing 24x7 support and service to more than 10,000 business customers and hundreds of thousands of users.” stated Andre Temnorod, Chairman and CEO at Broadvox, who will continue in the same position(s) at the new merged company.

We wish all the best to the new company.
The press release;

    Dallas and Atlanta – January 17, 2011 – Leading VoIP and Unified Communications (UC) service providers Broadvox and Cypress Communications announce today the completion of their merger. The merged company will be identified as Broadvox, while retaining Cypress as a distinguished brand of the Broadvox service offerings.

    This merger reflects the strategy of both companies to provide customers with high-quality, innovative and cost-effective communication services with unsurpassed customer service.

    “The merger between Broadvox and Cypress combines complementary product portfolios well-suited to compete in today’s emerging Unified Communications marketplace,” stated Brent Kelly, Senior Analyst and Partner at Wainhouse Research. “The combined company offers a broader range of services that spans carriers, premises-based solutions, and hosted UC for SMB and enterprise customers.”

    "We are excited about bringing Broadvox and Cypress together to deliver hosted Unified Communications and SIP Trunking to SMBs and Enterprise customers,” stated Andre Temnorod, Chairman and CEO at Broadvox. “Broadvox now boasts one of the nation’s largest VoIP networks, providing 24x7 support and service to more than 10,000 business customers and hundreds of thousands of users.”

    Andre Temnorod, co-founder of Broadvox, will remain Chairman and Chief Executive Officer; Eugene Blumin, co-founder of Broadvox, will remain Chief Operating Officer. Joining the Broadvox management team are Scott Drake, Chief Financial Officer, and Frank Grillo, Executive Vice-President of Product Marketing and Implementation Services. The company will maintain its headquarters in Dallas with operations in Atlanta and Cleveland, and will have approximately 250 employees and revenues in excess of $100 million.

  About Broadvox

 Broadvox is a worldwide leader in providing integrated managed VoIP services and hosted Unified Communications to SMB, enterprise, and carrier customers. It has deployed one of the largest, full-featured, global VoIP networks, and is trusted by more than 300 telecommunications carriers, ASPs, ISPs, and over 10,000 businesses to transport more than 12 billion minutes annually. The Network Operations Center, operating 24x7, provides the reliability, security, and quality of service necessary for the world’s most discriminating customers. Broadvox offers SIP Trunking, SIP origination and termination services, and award winning hosted Unified Communications solutions, including broadband and virtual PBX provisioning. Broadvox is a privately held company, headquartered in Dallas, Texas. To learn more, 

visit us at www.broadvox.com and http://www.cypresscom.net.

    For more information, contact:

    David Byrd

    Broadvox

    Executive Vice President, Sales and Marketing

    214-646-8004

    dbyrd@broadvox.com http://www.broadvox.com

Cedarville College Implements sipXecs Open Communications With eZuce.

Cedarville College Implements #sipXecs Open Communications With eZuce. http://snapvoip.blogspot.com/
Cedarville College, a 3200 students home in Ohio has implemented sipXecs Open Communications to provide Unified Communications experience within the campus environment.
In addition to providing faculty, students, administrative and support staff multiple ways of interaction, the college will also serve in the sipXecs Policy Committee and sipXecs Technical Committee providing valuable input regarding education market for the eZuce products, through the SIPfoundry Higher Education Program .

"Our campus selected sipXecs because we wanted to invest in a product that allowed us to save money while facilitating collaboration with our peers. We are confident that this program will enhance our ability to communicate and is well suited to meet the learning, research and academic needs of our university and others. We are especially pleased to be involved in a project with significant user-community involvement." said David Rotman, Associate VP for Technology CIO, Cedarville College regarding the project and the involvement.

At the completion of the project, the campus would have it's Nortel Meridian - 81C PBX replaced with sipXecs supporting more than 1200 nodes.
eZuce

eZuce Presents An Open Source Enterprise Level Unified Communications Solution

Open Source Enterprise UC Solution, OpenUC, From eZuce http://snapvoip.blogspot.com/
eZuce, a company formed by the creators of SIPFoundry, Dr. Martin Steinmann and Jerry Stabile, announced a enterprise grade UC solution, last month. Since I was away from blogging for almost a month, I missed the opportunity to present them to my readers.
SIPFoundry was one of my favorite projects and in fact my first self developed SIP Client to use with such services like free SIP Accounts, came from the sipXphone, a part of the project, even before the SIPFoundry / Pingtel days.
The project changed hands a few times but lived on, the community continued to develop the sipX project and I am glad now it is becoming a mainstream product due to eZuce.
Just like the track record of SIPFoundry, the software that eZuce promotes and supports, also have a seven years of development track record.
The solution itself provides opportunity for for companies to replace legacy PBX's and eZuce is placing itself as an alternative or replacement for Microsoft UC. But eZuce supports all the Microsoft's communications products like Outlook and Microsoft Exchange server. They also have a unique position in the role as well. EZuce sales model is completely indirect. They will support for single tier resellers, OEMs, and  Managed Service Providers (MSPs). Partners and end customers working with eZuce benefit from a fully supported product. In current incarnation, eZuce allows partners to offer a fully supported solution with standard SLA to end users, including level 3 support escalations.
The channel partners will also be at ease because, the SIPFoundry products were used by the like of NORTEL and Avaya. SIPFoundry PBX Solution powers the Avaya Software Communication System (SCS). So this startup is well grounded from the start and I am sure will have a greater role in the Unified Communications arena.
eZuce via SIPFoundry

Verizon Business Enhances Unified Communications And Collaboration With New IP Capabilities.

 Verizon unified communications and collaboration http://snapvoip.blogspot.com/
Verizon Business this week introduced new IP capabilities to make the adoption of unified communications and collaboration simpler and more cost-effective than ever before for Verizon Business customers. Business users will be able to make the Most of Voice Over IP, IP Conferencing with the new services.

• IP Audio Conferencing for conducting instant meetings that will speed collaboration while eliminating additional per minute charges for calls originating from a Verizon IP-enabled location leveraging the company’s expansive global IP network.
• VoIP IP Enterprise Routing (VIPER) – a new cloud-based VoIP feature that enables more cost-effective business-to-business voice calls by eliminating domestic or international per-minute calling charges when calls are made between Verizon VoIP customers in either the U.S. and Europe that sign up for the VIPER feature. As an added benefit, a customer using Verizon IP Audio Conferencing will not incur additional per minute charges from any VIPER-enabled location dialing into the host conference bridge.
• Centralized multi-site designs for Verizon Hosted IP Centrex customers in Europe to aggregate calls through a central “hub” location connected to Verizon’s expansive global IP network, including calls from sites in other countries and/or using third-party wide area network access. Multi-site customers also benefit from a new pricing structure between countries where Verizon offers VoIP.

Listen to an audio podcast on The Five Things Enterprises Should Know about IP Trunking. 
Read More on Verizon press release

IceWarp Unified Communications Server 10 Reviewed By TMC

IceWarp Unified Communications Server 10  snapvoip.blogspot.com
If you are wondering about "Unified Communications" these days, you are not alone. Here in San Francisco, even messenger riders carry "Unified Communications" labeled bags!
So when I saw VoIP and Gadgets Blog giving a product five stars in all but for documentation, I was piqued. Mr keating is not a person to give stars away.

Ratings	Score
Installation
Documentation
Features
Usability
Performance
Value
Overall

One line and the above scores told me that this is a product to watch, learn and even install and test as they have a 30 day eval. That one line is;

Imagine a product that combines email, instant messaging, VoIP, FTP server, Web server with PHP support, Groupware, SMS, ActiveSync, SyncML, WebDAV, antivirus, and anti-spam along with a feature-rich AJAX-based Web-based UC client.

I think that sums up iceWrap Unified Communications server.
Read the articale at Tom Keating's VoIP & Gadgets blog; "IceWarp Unified Communications Server 10"

A Case For Switchvox, Another Case For Asterisk, Which One Is Yours?

The Case For Asterisk and Switchvox snapvoip.blogspot.com
Digium blog has published a very clear and nice article by Steve Sokol that speaks about virtues of both the products. Asterisk is the industry favorite Opens source telephony project and the SwitchVox is a Unified Communications system which is also based on Asterisk. The former is free and the latter is not. But there are many reasons that you may want to choose one or the other. The aricle basically ends with a clear advise;

If you’re technically inclined and want to build a communication product or solution, then Asterisk is for you.  If you’re in need of a great phone system at a great price, check out Switchvox.

Asterisk or Switchvox?

SIP Forum Elects New Officials

SIP Forum snapvoip.blogspot.com
SIP Forum has elected new board chairman, Richard Shokley and Eric Burger as the chairman emeritus. Dr. Alan Jonston was also selected to the board of directors. Following is an excerpt from the press release. The complete press link could be found at the SIP Forum and the link is after the jump.

NORTH ANDOVER, MA (January 14, 2010) - The SIP Forum today announced the recent re-election of industry veteran and VoIP pioneer Richard Shockey to the Board of Directors, and the election of Mr. Shockey as new Board Chairman. Additionally, the Forum has re-elected Dr. Eric Burger to the Board of Directors and named him Chairman Emeritus, and elected Dr. Alan Johnston to the Board.

Meanwhile, the SIP Forum announced the reappointment of Marc Robins as Managing Director and President.

The elections were held during the SIP Forum's Annual General Meeting in San Francisco, on Nov. 3, 2009.

The elections of Shockey, Johnston and Burger, all industry trailblazers, complement the SIP Forum's already prestigious Board of Directors, which also includes Chris Gatch, CTO of Cbeyond; Steven Johnson, CEO of Ingate Systems; Glenn Russell, Director of Business Services at Cable Television Laboratories Inc. (CableLabs); Rene Sotola, a Vice President in the Global Telecommunications practice at CGI Group; and Robert Sparks, Principal Engineer at Tekelec. Each member of the Board of Directors serves a two-year term.
"I am honored to have been elected the new Chairman of the Board," said Richard Shockey. "I look forward to continuing to build on the solid foundation left by my predecessor, Dr. Eric Burger, and ensuring the successful completion of the important work in progress in the SIPconnect, Fax-over-IP and User Agent Configuration task groups. I also look forward to expanding the work of the SIP Forum into new and exciting industry sectors, including Smart Grid and Unified Communications."

SIP Forun Press Release

"Skype for SIP" Offering Will Interoperate With Cisco Systems’ Unified Communications 500 System.

"Skype for SIP"
Yes that is what Giga Om is telling us and I am sure it will be a real boost to Skype for Business plans and Skype for SIP infrastructure. Skype partnered with Shoretel to provide similar service only a little while ago and brains at Cisco must have smelled the aroma ans now joining the barbeque party.
We have numerous Cisco equipments deployed along with Cisco Unified Communication related services and software. The trunk run right out to carriers and would love to have one of those connect to Skype backbone. The Skype for Asterisk also under the belt, I think Skype will do well. Perhaps one day UN will have to tear apart Skype for monopolistic practices.
I am really looking forward to hear the news.

While he wouldn’t get into product specifics, Silverman dropped enough hints about Skype’s enterprise future. “We are working to develop an enterprise software product that is built around productivity vs. simply cost savings,” he said. That’s a very telling statement: At present, Skype’s only utility is that it’s a cheap calling service that can leverage about 480 million subscribers and its ability to buy long distance minutes on the cheap.

Read more from Giga Om.

Cisco Ships 22 millionth Cisco Unified IP Phone.

Cisco Unified IP Phone 7900 Series

Foster's Group Ltd, a premium global drinks company, that is famous for giving us it's drink in a large keg like can, is joining Cisco to make a better collaboration and unified communications solution including IP communications to increase productivity, better operating efficiencies across its global enterprise.

As a part of the process, Foster's is migrating from a collection of legacy voice communications systems to Cisco Unified IP Phone 7900 Series endpoints across contact centers, offices and production locations worldwide.

So the 22nd millionth Cisco Unified Phone got shipped to them in the process!.

Steve Slattery, vice president for the IPCBU at Cisco, said: "Shipping our 22 millionth phone to Fosters highlights the speed at which Cisco Unified Communications and Collaboration solutions are being adopted and the benefits it brings to customers. The system deployed by Fosters will help it meet the communication needs of a growing business, reduce costs and encourage collaborative working, which will help increase the productivity of its employees."

The new communication platform for the Foster, is expected to reduce the maintenance cost significantly. In addition to its IP communications system from Cisco, Foster's plans on deploying video to employee desktops, and Cisco WebEx web conferencing in support of its "Enterprise Architecture" project, which aims to bring together hundreds of software applications.

"We selected Cisco because they demonstrated to us that they could satisfy our communications needs cost effectively. Their solution is helping us improve communications, reduce our spending by simplifying our communications infrastructure and make a quick and simple transition to an IP-based Unified Communications platform," said Andrew Leyden, chief information officer, Fosters Group Limited. "The deployment will reduce our costs over the long term, and improve productivity. Effective communication systems that encourage collaboration and help improve company efficiency are key to our business objectives. "

Cisco Press Release

Tags: WebEx, Cisco Unified IP Phone, cisco, Foster, Unified Communications

Digium / SwitchVox Gets A New Nothern California Partner, Teledynamic Communications Inc

Switchvox IP PBX
Digium, the Open Source Asterisk base Switchvox IP PBX creator has entered in to an agreement to have Teledynamic Communications Inc as a representative in Northern California. With the agreement, Teledynamic will be able to provide San Francisco bay area business with access to economically priced, open source based IP PBX, SwitchVox.

"Businesses are looking to squeeze more out of smaller IT budgets while still driving to improve productivity through smart uses of technology. The Switchvox provides Unified Communications, Google and Salesforce integration, affordable conferencing and much more for up to 50% less than the proprietary manufacturers. Businesses just aren't willing to pay a premium in this new world we live in." says Randy Kremlacek, President of Teledynamic Communications.

Digium is the creator of Asterisk, the open source voice communications software deployed by more than 3.5 million servers worldwide. Digium Asterisk (Switchvox) is the most widely used Open Source PBX, and dominates in market share with more than 85% of the Open Source market, with Aastra and Fonality the next two largest players.

Teledynamic Communications was founded in 1979 and serves the greater San Francisco, Oakland, and San Jose area, providing consultation, pbx installation, maintenance, remote monitoring and support plans. The company specializes in call centers, audio and video conferencing, unified communications, hosted PBX and VOIP trunking.

Teledynamic Communications

Digium Switchvox

Tags: Unified Communications, Asterisk, digium, Switchvox, Teledynamic, Open Source PBX, IP PBX

Cisco teleworker / telecommuting survey, June, 2009.

Teleworker / Telecommuting Survey

"In the age of a global market, time and distance separates people and workspaces. Cisco has long recognized that telecommuting and collaborative technologies are effective in breaking down separation barriers and enabling the transition to the borderless enterprise. In addition, as demonstrated by our recent study, a properly executed program for telecommuting can be extremely effective at unlocking employee potential by increasing work-life balance, productivity and overall satisfaction."
Rami Mazid, vice president, Global Client Services and Operations, Cisco

Cisco released the results and findings of its Teleworker Survey, of about 2000 it's own workers which was actually an in-depth study of almost 2,000 company employees. The study, researched the social, economic and environmental benefits and short falls of telecommuting at Cisco. The results were not a surprise to me as a Telecommuter, there were significant increases in work-life flexibility, productivity and overall satisfaction as a result of their ability to work remotely. Personally in addition to working from home for three days of the week, I have greatly reduced international travel as well.
Cisco's Internet Business Services Group, the company's global strategic consulting arm, the company has generated an estimated annual savings of $277 million in productivity by allowing employees to telecommute and telework. In addition, with the steady adoption of enterprise-class remote connectivity solutions like Cisco® Virtual Office, the recently announced Cisco OfficeExtend, and virtual collaboration tools like Cisco WebEx^TM, (I am a big fan of WebEx for iPhone)Cisco anticipates that employees and employers will continue to see a rise in the benefits associated with telecommuting.
You can read the full report at Cisco.

Tags: Teleworker, Telecommuting Survey, cisco, Cisco TelePresence system, telecommuter, Cisco® Virtual Office, Cisco OfficeExtend, Cisco WebEx, Cisco, Telecommuting, Work-Life Balance, Work from Home, Flexible Work, Employee Satisfaction, Productivity, Collaboration, Mobility, Unified Communications

GIPS To Bring Real Time Video Demos To VoiceCon Orlando Florida

Global IP Solutions
GIPS, Global IP Solutions and the maker of voice engine that we have spoken about before (GIPS) will be demonstrating desktop video conferencing, and showing end users how HD (high definition) desktop video conferencing can make a difference to end users’ overall Unified communications and video conferencing experience.
The technology is based on GIPS voice and video engines handles all aspects of audio mixing and processing in a conferencing or collaboration environment. Audio and video processing issues typical on IP networks, such as delay, jitter, packet loss, lip synchronization, background noise, echo, CPU and bandwidth constraints are easily managed by the technology.
VoiceCON will be held March 30-April 2 at the Gaylord Palms Hotel in Orlando, Fla.
GIPS News

Tags: VoiceCON, GIPS, Voice Engine, Video Engine, Global IP Solutions, Unified communications, video conferencing, collaboration

GIPS Goes To Russia To Power Mail.ru

Global IP Solutions (GIPS) announced that Mail.ru Agent, A popular IM application in Russia, will start using GIPS VoIP Technology. mail.ru is one of the leading web portals in Russia. Following is the press release by GIPs;

SAN FRANCISCO and MOSCOW, September 15, 2008 - Global IP Solutions (Oslo Børs: GIPS), the leading provider of IP multimedia processing, announced today that Mail.Ru, the leading web portal of the Russian Internet, will use GIPS' VoIP technology in its Mail.Ru Agent - the most popular instant messenger application in Russia.

"VoIP is a strategic component of Mail.Ru Agent development, which is why it was critical to choose the best VoIP solution provider in the marketplace," said Anna Artamonova, Mail.Ru Vice President of Marketing. "Our collaboration with GIPS will significantly improve the voice quality of the Mail.Ru Agent for PC-to-PC calls, as well as telephone calls to both landlines and cell phones."

Frost & Sullivan, the business research & consulting firm, predict the unified communications market will grow by 13 per cent this year, reaching revenues of $4.55 billion.

As part of the agreement, GIPS' VoiceEngine will be embedded inside the Mail.Ru Agent (http://agent.mail.ru), starting with version 5.2 allowing affordable calls to stationary and mobile phones.

"We're thrilled to add Mail.Ru to our list of leading global Internet Service Providers, who see Unified Communications and point-to-multipoint communications across IP-devices as a strategic benefit for their customer base," said Jan Linden, GIPS Vice President of Engineering. "With GIPS VoiceEngine's unique capabilities, such as automated adjustments for echo, noise suppression and bandwidth constraints, we are confident that Mail.Ru will realize an immediate dramatic improvement in voice quality and overall user experience."

GIPS VoiceEngines have been downloaded more than any other voice engine worldwide, enabling consumers and businesses to enjoy high-quality IP-based communications, even under adverse network conditions.

Tags: Unified Communications, IM, GIPS, VoIP technology

City Of Oakland Gets Unified With ShoreTel.

City of Oakland has deployed Shoretel system for Unified Communications through out the City department very successfully. The deployment has began in 2003 and after multiple pilot deployments system now cover the city, except the 911 system. Rather than me blabbering about it, I will let you watch the video and find out why the city did so. I found the video on network world. The Shoretel has a report on the system as well. Even though many news sites are reporting that Shoretel replaced a Cisco system but I have not been able to find any infomation on such system. There was a small deployment of a Cisco system in one of the departments. So far the best source is the ShoreTel's report if you are looking for details.

http://snapvoip.blogspot.com/

Tags: Shoretel, City of Oakland, Unified Communications

‘Green’ Unified Communications Contact Centre By PSI And Nortel.

MELBOURNE, Australia – Contact centre outsourcing specialist PCI is building a new unified communications contact centre facility in Melbourne using energy-efficient network solutions from Nortel* [NYSE/TSX: NT] and Platinum nPower channel partner Commander.

PCI delivers a wide-range of contact centre services for national and multinational clients, including some of Australia's largest telecommunications, banking, information technology and utility companies and is aiming to reduce their carbon footprint with Nortel's unified voice, data and wireless network at its Melbourne headquarters.

The 6,000 square metre greenfield site will be fitted with an all-new, fully IP-enabled network supporting 715 active agents and up to 850 concurrent users that will enable the company the flexibility to manage its contact centre agents' activities regardless of their physical location, allowing them to work from anywhere while retaining their same phone number, caller groups and access to network resources.

"As the first point-of-call for many of our clients' customers, we have a massive responsibility to be 'always available' for incoming calls, and to be able to get the right people to answer those calls as quickly as possible," says Jason May, general manager, Integration, PCI. "From a technology perspective we also have a responsibility to maintain an efficient and sustainable work environment, and as a result a major determinant of the technology we used for our new facility was its efficiency in terms of power draw and emissions."

"Moving to new premises also gave us the opportunity to extend this theme to the way we manage our call agents, taking into account things like travel time and physical location," says May. "Nortel's unified communications solutions were not only ideal for this purpose, with location-independent calling and presence giving us far more control and flexibility over agents' whereabouts, but Nortel's energy-efficiency ratings are also far superior to those of its competitors."

"As with any large-scale technology rollout one of the biggest costs is the energy to power and cool the equipment," says Phil Allan, CEO PCI. "Nortel demonstrated such a clear lead in this regard with its energy-frugal equipment that the savings in ongoing operation and lower TCO were reasons alone to choose its solution, not counting all the other benefits it offered."

"We live in an age where Hyperconnectivity – single users with multiple networked devices like PDAs, smart phones and computers – is changing the nature of the contact centre to the point where call agents can no longer limit themselves to voice and e-mail interaction to service their customers properly," says Mark Fioretto, general manager, Enterprise Solutions, Australia and New Zealand, Nortel.

"A fully integrated, unified communications network empowers the agent to field and direct any type of call from any customer, using any device or media, from a unified desktop client or mobile interface," says Fioretto.

The Nortel solution for PCI incorporates the latest Communication Server 1000E IP PBX, supported by a highly resilient Nortel Ethernet Routing Switch (ERS) network delivering Power-over-Ethernet (PoE) and gigabit speeds to every desktop. Wireless LAN coverage is provided by the Nortel Multimedia WLAN 2300 solution enabling secure wireless connectivity to all staff.

The solution also includes Nortel's Call Pilot unified messaging and Communication Control Toolkit, which enables simplified integration of the Contact Centre and PCI's line of business applications. CallPilot further saves PCI resources by providing employees with unified messaging and contact center voice services from a single server. End-to-end deployment, integration and on-going support services are being delivered by Commander's Advanced technical services team.

A recent report from Tolly Group found that certain of Nortel's network switches were more energy efficient than certain competitive products¹.

Tags: Unified Communications, ‘Green’ Unified Communications, Communication Server 1000E IP PBX, Nortel Ethernet Routing Switch, Hyperconnectivity, energy-efficient network

SIP / SIMPLE-XMPP Developer Workshop 2008

SIP/SIMPLE and XMPP share a lot of concepts but at the same time they differ in many aspects. At the same time, both these protocols are the leading medium for voice, video, IM and Universal convergence. The unified Communication that many are touting today is the interconnection between these mediums of communications and creating a medium bringing users together via many a paths.
There have been many a workshops for SIP and XMPP but most of the time they were held separately and the users needed to bring the knowledge together as needed. But you have a chance see both these protocols, SIP/SIMPLE and XMPP at a single workshop. The workshop aims to bring together people with large expertise in both protocols, interested in development, testing and deployment of IP/SIMPLE-XMPP solutions. Innovation, being the top mantra, the participants will be able to learn test and innovate and finally bring open source projects to private or public enterprises.

The SIP / SIMPLE-XMPP Developer Workshop 2008

Date: September 2-5, 2008
Place: INRIA, Paris, France

Main organizers:
- Philippe Sultan, INRIA - contributor to the XMPP/Jingle support in Asterisk, member of XMPP Standards Foundation
- Olle E. Johansson, Edvina - main SIP developer of Asterisk
- Daniel-Constantin Mierla. Asipto - co-founder Openser, developer of XMPP/Jabber gateway

Goal:
- kick up simple-xmpp interoperability

Agenda guidelines:
- identify common issues of simple-xmpp interoperability
- define best-practice solutions and workarounds of delicate issues
- coding sessions in existing applications such as Asterisk, Openser, Jabberd, Freeswitch, eJabberd, libraries, client applications, etc.
- testing sessions
- reports about past experiences and results of the workshop

Target participants:
- developers of simple-xmpp products
- people interested in testing simple-xmpp products
- people interested in building simple-xmpp communication environments

Cost:
- free registration (everybody pays for its traveling and accommodation)

Registration:
- via e-mail at simple-xmpp@asipto.com
- please write the motivation to participate and add bullets into agenda if you like to approach new subjects. The organizers reserve the right to select a group of people that will contribute most as this is mainly a workshop to approach issues, test interoperability and design new solutions.
- updates about the event are posted at: http://www.asipto.com/index.php/simple-xmpp-developer-workshop-2008/

Size:
- up to 20 people

As of Jul 15, 2008, participating companies are:
- INRIA - http://www.inria.fr - SIP-XMPP interoperability in Asterisk (http://www.asterisk.org)
- Edvina - http://www.edvina.net - SIP-XMPP interoperability in Asterisk (http://www.asterisk.org)
- AG Projects - http://www.ag-projects.com - MSRP-XMPP Interoperability (http://www.msrprelay.org)
- Asipto - http://www.asipto.com - SIP-XMPP interoperability in Openser (http://www.openser.org)

Tags: VoIP Training, Unified Communications, SIP/SIMPLE and XMPP Workshop, Universal convergence, SIP-XMPP interoperability in Asterisk, SIP-XMPP interoperability in Openser