Distributed Call Centers With Asterisk 1.6, (Astricon 2009)

Leif Madsen At Astricon 2009 snapvoip.blogspot.com
I have seen and listened to Leif Madsen at Astricon many a times and have come away with brand new ideas. This year is not going to be different at Astricon 2009, as he will be presenting at Carrier/Call Center track on October 14th morning, 10:00 to 10:35.
He has been building a distributed call center based on Asterisk 1.4 but says that Asterisk 1.6 will help to things differently, easier and better, with new tools and features.
He is promising to be concentrated on technical aspects of the task, given the short time he has and I think it will be a great way for me to start the day.
You can read more about the talk at "Building a Distributed Call Center" at Astricon site and his blog post on the same subject at "AstriCon 2009, Building a Distributed Call Center"
Via Asterisk News