Skype Based Call Center Applications

Voip News has an article on Skype based Call center applications. These call center applications are Cheaper, and time tested and also some setbacks. But is recommended if you can deal with the short comings.
"For as little as $10 per agent, per month, vendors such as OnState, PrettyMay Team and SKY-click provide Skype-driven call-center solutions that support virtually every type of call-center function and activity, including voice mail, auto attendant, IVR (Interactive Voice Response), call routing and call recording....."
The article..

Tags: skype, Call center, Call center applications, IVR