Call Center Application (WEB 2.0) for Asterisk
Another open source Asterisk based has come to bloom at 1bizcom. The open source software based 1bizCom is next generation web-based, multi-tenant, distributed, mulit-lingual, inbound, outbound Video enabled VoIP & VVoIP call/ contact center solution for Asterisk with Built-in phone, IVR, CRM, Predictive dialer, ACD, Chat, Mail, Fax, Video and other features.
The system runs on Windows IIs web server and the MySQL data base could reside on a Linux server if preferred. The system is in beta and the current version seems to be 0.8.0.0b1 and the application package is known as 1bC.
According to the 1bizcom site;
1BizCom has all the salient features which goes beyond with new creations like efficient call handling, Automatic Call Routing (ACD), Voice Logging/Recording, Authentication, Conferencing, Data base screen pops, Answering machine detection with detailed statistics and reporting for reduced response time, improved customer experience and quality management of the operations. 1BizCom is a highly scalable Call Center Solution supporting three-dimensional scalability, which will enable client to scale up and optimize the operations as per changing requirements with vendor independence. 1Bizcom helps users to take care of the entire value chain and continuously work on processes & help to generate value at peak places.
Exclusive Features
Automatic Call Distribution (ACD)
Call handling features
Call connection notification on the screen
Call transfer, Call Conferencing, 3rd party verifications
Voice Logging, Monitoring
Call Detail Record (CDR) and Reporting
Web based solution
Maintaining call history
I have not tested the application, due to the fact that builds were pulled off by the developer. The developer left the following message on the Sourceforge Forum;
"Thanks for outstanding support that has been landed to 1bizcom since its lauch few days back...Unfortunately, due to some critical issues, I have to pull the builds...But, please note that we are highly motivated by the initial community support landed and we are firm to provide you a very strong collaborative open source platform.
Please, give us some time and we will get you an improved version of the software very soon. "
But if you are handy with subversion, it is possible to grab the application and the code. See the links bellow. But I will watch out as the developer might have had a good reason to pull out the build.
I have gone through the demo provided on the side and I feel that his Asterisk add on has clear long path ahead.
Links;
1bizcom site
Sourceforge project
1bizcom SVN at Sourceforge
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