VirtualLogger To Ease Call Center VoIP Recording Woes

As Voice Over IP (VoIP) telephone systems are gaining rapid acceptance in everywhere, call centers too joins the adaption of technology. But when a call center changes over to VoIP, they need to upgrade their recording system as well, which can be costly and may cost as much as $1,000 per agent.

But VirtualLogger has come forward to make it easier by selling a "pay as you go" VoIP recording service by waiving all setup charges for VoIP recording in call centers of 100 agents or more. "This amounts to a savings of up to $200 per agent. And, it means that a center could be recording for less than $5 per agent per month," company officials say.

Under the new program, VirtualLogger will provide and install software to record VoIP calls as required by the client, including data captured from other sources, such as CTI or CRM systems.

The program is named 2008 VOIP Recording JumpStart. Under its terms, setup charges are waived for the core recording service, and also for VirtualScore. This can amount to as much as $200 per agent, depending on the services selected by the client. Depending on contract length and size, then, a center could be recording for less than $5 per agent per month.
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tag: VoIP, Call Center, VirtualLogger, VoIP call recording, VirtualScore, 2008 VOIP Recording JumpStart