Tilgin delivers Next-generation Home Gateways to Denmarks' Provider, Dansk Bredbånd

Tilgin delivers Next-generation Home Gateways to Dansk Bredbånd's Fiber-based VoIP and IPTV offerings

Stockholm, 14 January 2008: Tilgin, a leading provider of customer premises equipment (CPE) for triple play, next-generation broadband and IMS-based services, today announces a new $550,000 (US) deal with leading Danish operator Dansk Bredbånd.

Dansk Bredbånd is investing in new next-generation Tilgin Home Gateways for its national roll out of triple play services. The deal meets forecasted needs for the first half of 2008 and represents a new development in the existing relationship between the two companies.

An intelligent service node for all IP services, the Tilgin Home Gateways will enable Dansk Bredbånd to cost-efficiently deliver high quality triple play and new converged services to residential broadband customers. The gateways are centrally managed and remotely provisioned by the previously acquired Tilgin remote management system (VCM).

“Tilgin is providing us with a Home Gateway solution that gives us the performance and advanced service functionality we need to meet the increasing demands of our fiber customers,” comments Mikkel Jensen, CIO Dansk Bredbånd. “Cost control is an important component of our CPE investments and we are very happy with the way Tilgin’s solutions help us keep our operational costs to a minimum.”

”Key to this is the way we can manage and auto-provision the gateways without interaction from our customers. We also have the advantage of using common software for all the Tilgin gateway platforms we deploy at the customer premises. We have worked closely with Tilgin to design and add value to our service offering and look forward to building further on this relationship in the future”, ends Jensen.

”Dansk Bredbånd is a leading triple play over fiber operator that we have worked with for many years, and in the process received valuable input that we have catered our design to”, says Ola Berglund, CEO Tilgin. “The new Tilgin Home Gateways help them to further enhance their service offering while keeping their installation and operational costs to a bare minimum. We are proud and enthused to have Dansk Bredbånd as a customer.”

Product details
The deal includes two of Tilgin’s newest home gateways. The Tilgin HG1300 Ethernet Home Gateway will be deployed into apartments that are fed off a common fiber access into the building. The other product, Tilgin HG1500 PtP Fiber Home Gateways together with the MSA 912 fiber wall-mounting kit, will be deployed into single family houses with direct fiber access. The full solution also includes the Tilgin VCM remote management system.

The fiber wall-mounting kit is designed to be as unobtrusive as possible in customer homes. Its construction hides the fiber optic cable, protecting it from any potential damage.

The increased capacity and functionality of the Tilgin Home Gateway solution will enable Dansk Bredbånd to roll out a fully wirespeed routed solution to users in the home. This provides Dansk Bredbånd the capabilities to service multiple IP STBs in the home as well as deliver new multimedia applications and services that can include media sharing between devices in the home.

Dansk Bredbånd is both an operator and a content provider, equally known for its quality and its range of content. It is the only operator in Denmark to have signed a deal with national Danish Broadcast channel TV2, allowing it to offer ”a la carte” content over IP from TV2 and making it one of the country’s leading operators.

Tilgin expects additional orders from Dansk Bredbånd to be placed in 2008.
News from Cision.com.

tag: VoIP business, VoIP Technology, Tilgin, Dansk Bredbånd, TV2, Tilgin Home Gateways, triple play, CPE, Fiber-based VoIP, IPTV

Psytechnics Releases VoIP Performance Management software

Psytechnics' Experience Manager removes most significant barrier to large
scale adoption of Voice over IP

Ipswich, UK, 7th January 2007 - Voice and Video Performance Management specialist Psytechnics today announces the launch of its new Experience Manager software. Experience Manager provides Voice Performance Management capabilities that resolve the specific complexities of managing the quality of voice and video over IP networks. Psytechnics has developed a product with new features that will monitor, alert, troubleshoot and report on voice quality issues across multi-vendor VoIP networks.

Experience Manager encompasses a real-time view of voice quality issues, based on true user experience and actual call quality statistics. It tackles the complexity of voice by dealing with issues such as echo, delay, noise and incorrect speech levels that commonly plague VoIP deployments. It delivers targeted analytics and diagnostics to get to the root cause of the problem.

Psytechnics CEO, Anthony Finbow, comments: "As VoIP becomes integral to business communications, increasingly replacing existing fixed-line telephones, it is really important that companies can deliver the best possible caller satisfaction. Until now, there have been no real tools or systems for finding and fixing problems on a VoIP system. Voice Performance Management is an approach that is changing that, with more and more companies beginning to feel confident enough to migrate all employees to VoIP".

Experience Manager features

Monitoring
Real time, passive monitoring is used at key points across the network. Calls are analysed and assessed non-disruptively. Experience Manager uses specially developed deep packet inspection technology to go beyond the IP headers. It looks inside the voice streams, monitoring IP header, Listening Quality (LQ) and Conversational Quality (CQ). Only by looking into the payload of packets can issues such as echo, noise and incorrect volume levels be correctly identified. This view of the voice traffic is vital and in most cases is the only real view.

Alerting
Monitoring provides the critical foundation for alerting. Voice performance issues are detected and appropriate alarms generated in real-time. Intelligent pre-processing is used to eliminate spurious alerts, preventing excessive alarms. The ability to alert on specific locations, workgroups and individuals is important for operational control, based on Mean Opinion Scores (MOS). Alerting is based on configurable threshold and recurrence levels enabling it to map directly to operational requirements. Alerting provides the essential insight for efficient and effective troubleshooting.

Troubleshooting
With just a few clicks on the web-based user interface, a non-expert user can pin-point voice performance issues and resolve them. Multiple views and filters provide the ability to quickly drill down and visual indicators highlight the root cause of problems at a glance. This rapid resolution reduces the mean-time to repair (MTTR) and minimises the impact of voice quality issues on the business, even identifying problems before users notice.

Reporting
Experience Manager provides a powerful reporting capability across all of the functional areas of monitoring, alerting and trouble shooting. Historical trend analysis and flexible MOS performance reporting for voice traffic, location and device is available. This functionality creates the ability to provide SLA reports that are meaningful to the business by demonstrating actual voice performance in quantitative terms. This empowers the customer for discussions with vendors, service providers and users about operational performance.

Experience Manager runs on industry standard hardware running Linux and is comprised of an Experience Server, which usually sits on the network operations centre (NOC) with Experience Engines, designed to monitor individual calls, located at key points across the VoIP network. The product also offers pre-deployment and out of hours testing, meaning that for a business planning to roll out VoIP it is possible to make sure the system is running at optimal levels before full deployment.

tag: VoIP Technology, VoIP Tools, , voip news, Psytechnics, Experience Manager, Voice and Video Performance, Listening Quality, Conversational Quality, mean-time to repair, Linux

Give Quality Of Service (QoS) To Your VoIP or Any Other Important Internet

PC World tells you, home users, SOHO or SMBs to improve the QOS of your internet connection to aid you with your VoIP communications. The best part is that you may already have the hardware, a router, needed for this operation. (If your router is dated make sure that you have the latest firmware from the vendor loaded.) The article uses LINKSYS router for illustration but most modern routers has the QoS built in to them. So better start using it. The person at the end of the line might begin to understand you. Mine did not, even with expensive routers switches and IP PBXs. It is nothing to do with QoS or Networks. It is my accent, by living all over the world I have picked up accents from many a countries and it make hard for me to express myself properly to other people vocally. (So if you thought my writing is bad wait till you hear me!).
Enough bad jokes, here is the PC World article.

Tags: VoIP Technology, QoS, SOHO, SMB, VoIP IP Telephony, Linksys

Peering in to the future

Ross O’Brien, of VON magazine has written a good, a very good article on peering. Why we peer, how we peer and at the end hopes that the industry will squash its collective competitive fears and realize that the future depends on a bigger, Metcalfe-ian worldview on network connectivity, and peering plays a central part in that.
Next Generation Peering: Into the Future

Tags: VoIP Technology, peering, von

Live Webcast on Deploying IP Telephony

Join a panel of experts in a live webcast on IP Telephony Deployment.

Overview: Carrying out a successful IP telephony (IPT) deployment takes careful planning and consideration. The detail-laden process requires that you:

• Assess your company's needs
• Evaluate competing solutions
• Select the right vendor
• Develop an implementation plan
• Execute a trouble-free deployment

To learn best practices for ensuring a smooth transition to IPT, join this live TechRepublic Webcast featuring Keith Ennenga, Technical Marketing Engineer for ShoreTel. Ennenga is a seasoned veteran with 10 years of experience managing IP telephony deployments for enterprises around the globe. He'll talk about the top 10 issues in planning, deploying, and managing IP telephony systems.

Register here for the webcast that will be held on November 7.

Tags: VoIP Technology, IP Telephony, Live webcast on VoIP, SHoretel, Techrepublic

A basic guide to VoIP

Although I would take the notion "Complete guide" with a grain of salt, this article nevertheless provides basic know how of some of the current VoIP and IP Telephony services and sources. I think it is a good read if you you are trying to gain or widen your knowledge in VoIP IP Telephony. Follow the link at the end for the article.

"The VoIP models and services: Complete guide shows why VoIP is not one size fits all. With clear, concise explanations of existing VoIP business models and deployment methodologies, you will be able to weigh the pros and cons of each based on your needs. Is hosted VoIP the best fit for your organisation or would a managed solution better serve your needs and security requirements? Should you migrate to VoIP incrementally with a hybrid PBX or move directly to IP? What about Skype or Yahoo – are they ready for the enterprise? This guide will help you answer these questions and more."

Table of contents:

• Getting down to basics:
  The benefits and challenges of deploying VoIP.
• VoIP training, testing and budgeting:
  Enterprises across the board run into the same VoIP deployment issues. Don't make the same mistakes.
• Types of VoIP:
  Find out how hosted VoIP, managed VoIP, hybrid and pure-play solutions differ.
• Other VoIP business models:
  Skype, Vonage, Yahoo and Jajah are not just for residential consumers anymore.
• Five things every CIO should know about deploying VoIP:
  Ask yourself these questions before selecting a VoIP model.

Finally the article VoIP models and services: Complete guide

Tags: VoIP Technology, VoIP, VoIP IP Telephony, Skype, Vonage, Yahoo, Jajah, deploying VoIP, VoIP model, hosted VoIP, managed VoIP, VoIP training