Microsoft Calls On Aspect For Call Center Needs in Unified Communications.

Microsoft will be investing in Aspect Software just to make sure that Call Center hole in it's Unified Communications products filled. Aspect Software is used in multi member call centers. In return for investments by Microsoft, Aspect will make sure that it's products will inter operate with Microsoft's unified communications products. Aspect is so excited that even adapted the Apollo 11 Moon Landings famous line ""That's one small step for [a] man, one giant leap for mankind"", of course changed to match their mission, taking a step together.
Aspect expects that this alliance creates benefits for businesses and their customers alike, including:

• Enhanced and accelerated customer-company and inter- and intra-company interactions, helping businesses improve the customer experience and reduce costs
• Improved sales, service and collections processes and increased opportunities for first call resolution through the use of presence with instant messaging and voice to match customers with the right resources – inside and outside the contact center
• Simplified deployment, management and propagation of applications through a standards-based software approach to unified communications for the contact center

To Learn more about Aspect Unified IP and their approach to Unified Communications for the Contact Center, visit Aspect here.

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