VoIP Monitoring tools, a big part of convergence..
Robin Gareiss, via Network World, writes to explain about how VoIP monitoring tools are a key part in modern day convergence.
She goes on to say Of the dozen or so triggers that cause companies to implement VoIP, branch communications is high on the list. IT leaders recognize the number of remote workers and the number of branch locations continues to rise. And having dozens of un-interoperable PBXs at these sites doesn’t do anything to unite the company.
Recognizing this many IT decision-makers decide VoIP is the right way to streamline their communications among branch-office employees talking to one another or to those at headquarters.
But what they often overlook is how they plan to monitor and manage the communications capabilities at the branch. On average, only 18% of branch locations have IT personnel working there, leaving 82% of branch offices without on-site IT expertise.
Enter the monitoring and remote management...
Read the rest of the great article at Network World
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