Monday, July 18, 2011

Your Google Voice : Global And Individual SPAM Management

Google Voice Spam Management
Ever since I started using GMail, say for last 7 years, I have been largely shielded from spam that infects every other mail system I use.
There have been a few times that some spam gets through but I always, report those, preventing them from appearing in my inbox next time.
So same goes for my / our Google Voice accounts, there are some spammy calls that ring our phones and we again report spam.
You can activate your spam control by taking a few simple steps;

Global Spam Filtering

Global Spam Filtering makes it possible to automatically redirect calls, texts, and voicemails from any of the numbers in the Google database that have been identified as spam directly into your spam folder. To enable this feature simply:

  1. Click the wrench icon and select Voice Settings.
  2. Click the Call tab.
  3. Check the box next to Global Spam Filtering.

If a number ends up incorrectly marked as spam, you can easily unblock it by selecting the message and clicking the Not Spam button in your spam folder.

And for spam individual callers management or completely blocking callers;

Spam from Individual Callers

If you get unwanted calls, you can choose to send the caller directly to voicemail, treat all calls from a particular number as spam, or block the caller. Follow these steps:

  1. Go to your Contacts list in Google Voice.
  2. Select the checkbox next to your contact's name.
  3. Click Edit Google Voice Settings and select the second radio button under the 'When this contact calls you:' section, next to the drop-down menu.
  4. Choose one of these options from the drop-down menu:
    • Send to Voicemail: None of your phones will ring, but the caller will be prompted to leave you a voicemail message.
    • Treat as Spam: The caller will hear ringing and then be prompted to leave you a voicemail message. None of your phones will ring. The voicemail will be automatically marked in your inbox as Spam, and you won't receive a notification for the voicemail.
    • Block Caller: The caller will hear a 'Number not in service' message when calling your Google number. None of your phones will ring. The call will be marked as 'Blocked' under 'History' and 'Missed.

Google Voice Blog: Global SPAM filtering


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