Hazard: A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the 911 operator.
Incidents/Injuries: Cricket has received two reports of the audio not working properly when a consumer placed a call to 911. No injuries were reported.
Description: This recall involves the “Cricket EZ” cellular phone. The cell phones are small, black and silver bar-style. “Cricket” is printed on top of the phone above the display panel. Model number “CRKJ88BKIT” is located on a label inside the battery compartment behind the battery. Units that have a model number that ends with a “B” (“CRKJ88BKITB”), units that have a green dot on the inside label, and units that were sold after March 2008 are not included in this recall.