Tuesday, March 11, 2008

Dictation Workflow Over XoIP, Anything Over IP and More

Dictation has been a major way of producing documents for many professionals that hate to type or write. Perhaps because they could spend that painstakingly long typing time(Like me) on valuable tasks like taking care of patients, if the person is a doctor. Or brain storming with oneself.
About one and half a decade ago, fresh out of campus, I was involved in producing a system that allowed to dictating people to dial into the hospital and grab dictations and dictate away. The hospitals were in USA and the translators were in India and Philippines. (Yes out sourcing is not that new). We did not have VoIP to use then and we had dedicated telecom lines. We also developed a Very high voice/data compression method and effectively used the leased lines. But just as the company was entering into VoIP based methods, I left the company for greener pastures, to company calle SUN.
But I read today that BigHand is doing the same better! They are doing it over XoIP, anything over IP
BigHand, a digital dictation software provider, has announced that Bermans, a UK-based law firm, has been able to eliminate document production backlogs after implementing its dictation workflow system, BigHand3.
BigHand3 is the latest product of the company developed for law firms. It can operate over a LAN, MAN or WAN, the web, Citrix, Terminal services, telephony/cell phone, BlackBerry or via Windows-based PDA. It is Active Directory integrated and can also be used along with the Document, Practice or Case Management system of the client.
CBR Online

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